When securing your right to review you, as a worker, claimant, or employer, receive the insurer's decision, you have a three-month window to submit an application for review to the Office of Industrial Relations.

If there's a need to request a review beyond the initial three-month period, refer to this procedure document (PDF, 0.27 MB) outlining the process applied by the Office of Industrial Relations for such requests.

Submitting a review application incurs no charges. If you opt for legal representation, you are responsible for those costs. It's worth noting that having legal representation during the review process is not obligatory.

It is advisable to use the three months to gather any additional evidence supporting your application. The Review Officer won't conduct further investigations or contact doctors or witnesses. Any new evidence you wish to include must be obtained and provided by you.

When completing the application, you will outline your 'grounds for review,' essentially explaining why you believe the insurer's decision is incorrect. You'll also attach additional supporting information. You can choose to participate in a 'Right of Appearance,' an optional opportunity to discuss the review, highlight supporting matters, and express your interpretation of the evidence. This is not an investigative process, and the Review Officer will not take statements, judge character, or provide advice on information to be provided.

The Right of Appearance can be conducted over the phone or in person at the Office of Industrial Relations premises in Brisbane.

If you need advice, being a member of a union or another representative organization can offer assistance. The Queensland Government funds independent workers' compensation advisory services through worker and employer groups, providing free and unbiased support separate from the Office of Industrial Relations or any insurer. Unlimited access to these services is available to workers and employers.

Need some advice?

If a worker, claimant or employer is a member of a union or other representative organisation, this organisation may be able to offer assistance.

The Queensland Government provides funding to worker and employer groups to provide independent workers' compensation advisory services. These services are free and completely independent from the Office of Industrial Relations or any insurer. Workers and employers can have unlimited access to these services.

Workers

If you are a worker you can obtain free information from the Workers' Compensation Advisory Service provided by the Queensland Council of Unions. You do not need to be a union member.

The Queensland Council of Unions can be contacted by phone on 1800 102 166 or (07) 3844 6169.

Employers

Employers can obtain free advice from The Chamber of Commerce and Industry Queensland, who can be contacted on 1300 365 855 or on email to workcoverinfo@cciq.com.au.