Support and guidance for workers, employers, carers, and health providers dealing with a work-related mental injury claim, covering aspects such as seeking assistance and treatment, recovery, and returning to work.
- Lifeline 13 11 14
- Beyond Blue 1300 224 636
- Workers’ Psychological Support Service A free, confidential and independent callback support service where Queenslanders who are struggling mentally due to an injury at work can access support from a social worker. Call 1800 370 732 (during business hours) or info@wpss.org.au. Please note, this is not a crisis service.
- Suicide Call Back Service A national 24/7 telehealth provider that offers free professional phone and online counselling for people living in Australia.
- 1300 MH CALL (1300 642 255) A confidential mental health telephone service for Queenslanders that will link you to public mental health services.
- QLife (LGBTIQ+) 1800 184 527 (3pm - midnight, 7 days)
- Kids Helpline 1800 55 1800. A free 24/7 online and phone counselling service for teens and young people aged up to 25.
For Aboriginal and Torres Strait Islander peoples
- 13 Yarn Crisis Support 13 92 76. 24-hour crisis support for Aboriginal and Torres Strait Islanders.
- Brother to Brother 24-hour crisis line 1800 435 799.
- WellMob Social, emotional and cultural wellbeing online resources for Aboriginal and Torres Strait Islander People.
- Black Dog Institute offers a list of support services for Aboriginal and Torres Strait Islander peoples.
Domestic and family violence support
- 1800 RESPECT 1800 737 732. 24-hour national domestic, family and sexual violence counselling, information and support service.
Emergency service workers
- The National Emergency Worker Support Service offers free and confidential mental health support for emergency service workers and volunteers (both active and retired).
Accessing early treatment while we decide your claim
If you're facing a mental injury, taking immediate steps to seek help and treatment is crucial for supporting your recovery.
While WorkCover Queensland is assessing your claim, you typically have access to psychological treatment to aid your recovery. This treatment may involve GP appointments, counseling or psychology sessions, psychiatry appointments, and prescribed medications like antidepressants. We're also available to assist with mediation services between you and your employer, supporting your recovery and the return-to-work process.
What we won't cover:
- In-patient hospital costs
- Expenses related to a hospital stay, such as nursing or medications received in the hospital
Initiating the treatment you need early sets you on the path to recovery sooner, potentially preventing your symptoms from worsening.
If you're unsure about accessing the available treatment options, we can discuss this with you after you file a WorkCover claim. Feel free to contact us at 1300 362 128 if you have any questions.
Note:
To access these early support services, you must have filed a WorkCover claim and obtained a work capacity certificate (sometimes referred to as a WorkCover Queensland medical certificate) from your doctor, confirming the diagnosis of a mental injury.
If you have a previous WorkCover claim for a mental injury due to similar circumstances, discuss with us whether we'll cover this treatment while assessing your current claim.
If we determine that we can't accept your claim, we'll inform you, and in such cases, funding for your treatment will cease.
Access to these early psychological support services applies only to injuries that occurred on or after October 30, 2019. For injuries before this date, these support services will be covered by WorkCover once your claim is accepted. However, if you incurred mental injuries before October 30, 2019, we still encourage early treatment, and the costs may be reimbursed if your claim is accepted.