Seeking Inspector Assistance: Your Guide to Resolution

If you encounter issues at your workplace under the Work Health and Safety Act 2011 (WHS Act), you have the right to request WorCover Queensland to appoint an inspector who can:

  • Make informed decisions on the matter.
  • Assist in resolving the issue effectively.

Important Note: It's essential to attempt resolving the issue internally before seeking an inspector's assistance.

Eligible Parties:Requests under the WHS Act should come from involved parties:

  • Person Conducting the Business or Undertaking (PCBU) or their representative.
  • PCBU or representative in cases involving multiple businesses.
  • Health and Safety Representative (HSR) or representative for workgroup-related issues.
  • Worker(s) or representative for non-workgroup issues.

PCBU Responsibilities:Ensure the appointed representative is not an HSR, possesses appropriate seniority, and is sufficiently competent.

Making a Request:Contact 1300 362 128 to seek an inspector's assistance with workplace issues or disputes.

Inspector Decision Powers:

Inspectors, once appointed, hold varied powers:

  • Decision-making authority in certain cases.
  • Assistance through consultation and mediation.

Key Decisions:

  • Work Groups (Single Business): Decisions on agreements, workgroup composition, and related matters.
  • Health and safety representatives (HSR): Decisions on training courses, paid time off, fees, and training requests.
  • Health and safety Committees: Decisions on constitution or non-establishment of health and safety committees.
  • Provisional Improvement Notices (PIN): Reviewing, confirming, changing, or canceling PINs.

Additional Assistance Areas:

  • Assisting individuals aiding HSR.
  • Resolving unresolved health and safety issues.
  • Addressing work cessation matters.
  • Handling disputes related to right of entry and workplace access.
  • Work Groups (Multiple Businesses): Assisting negotiations or making decisions.

Requesting Assistance:When seeking inspector assistance, provide:

  • Your role in relation to the issue.
  • Contact details of involved parties.
  • Details of the business or undertaking, including the ABN if available.
  • Information about the issue or dispute.

For Assistance Requests:Call 1300 362 128.


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