Recall of Infinity and Olsent Brand Cables

Product Identification In 2014, a recall was initiated for all TPS and orange circular Infinity branded cables, along with certain TPS Olsent branded cables.

Safety Concern: Risk of fire and electric shock. The electrical cable has been identified with an issue in its insulation and sheathing PVC compound, leading to a potential reduction in insulation integrity. Over time or when exposed to prolonged heat, the cable insulation can become brittle. Disturbance of the cable may cause it to crack, posing a risk of electric shock and contributing to fire hazards.

Product Distribution: This cable was distributed in Queensland during 2012–13 through:

• Masters Home Improvement
• Home Timber and Hardware
• Mitre 10
• HEM Queensland.

Prohibition Status: Infinity electrical cable is prohibited in Queensland, indicating that it should not be sold or installed.

Recommended Actions:

Suppliers/Installers:

• Suppliers have agreed to remove or remediate the cable at their expense due to the importer being in liquidation.
• Electrical contractors must contact the cable supplier before commencing work to ensure agreement among the property owner, supplier, and electrician.

Unused Stock:

• If you possess unused stock of the affected cable, refrain from using it and return it to the place of purchase for a full refund or replacement.

Installed Cable:

• If Infinity cable was installed in Queensland between 2012 and 2013, contact the customer and arrange for an inspection of their premises.
• Confirm the presence of Infinity cable, notify the customer about the recall, and instruct them to contact the electrician, builder, or cable supplier directly (if known).

Remediation:

• Seek supplier approval before conducting remediation work on the customer's premises.
• Alternatively, the supplier may engage another electrical contractor for remediation, following the recall plan and complying with normal electrical work requirements.
• If customers choose not to take action, inform them that the supplier will fund remediation or replacement at the supplier's expense.

The safety recall entails:

• Prioritizing the removal and replacement of cable near heat sources.
• Replacing accessible cable in areas like roof spaces and under flooring (unless appropriately enclosed in conduit).
• Safeguarding all remaining cable with electrical safety switches.
• Affixing a warning sticker to the electrical metering switch box in premises with remaining installed cable.

Homeowners should:

• Check with their electrical contractor, builder, or contact a licensed electrical contractor for a safety inspection.
• Avoid personally inspecting the cable and rely on an electrical contractor for a thorough examination.

More information:

Australian Competition and Consumer Commission (ACCC) 

Electrical Safety Office (ESO) See the ESO's Infinity and Infinity-branded Olsent cable prohibition notice and gazette notice.

Industry associations may also offer help and advice to members.